Account Management

How Can I Reset My Password?

In the Appsee dashboard login screen please click "Forgot password" Please make sure you tried to login with the same email you registered or have been invited with. If you can not find the reset email - Ple...

Read Article

User Role Management

Please see more information here: https://www.appsee.com/tutorials/team-management

Read Article

Multi Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is a simple extra layer of protection on top of your username & password. With MFA activated, in addition to username & password validation (the first factor - somethin...

Read Article

When does my monthly quota reset?

Click on your user name on the top right corner -> Manage Account -> Plan tab -> Next account reset

Read Article

Why can’t I Manage my apps? (Greyed out)

Please log in with the main admin account and set the correct permissions for your user. You can see who is the main admin by clicking on your user on the upper right corner > Manage Account > Team

Read Article

Video playback is black in Chrome

This is an issue that seems to appear in Chromium based browsers (mainly Chrome). To fix this, you will need to disable hardware rendering. To do this, please open Chrome Settings, click the menu on the left ...

Read Article

Why can't I see a crashed session in Appsee, if I see it in Crashlytics?

There are a few possible reasons why you may be encountering a “404 Not Found” when navigating to the session link from a Crashlytics crash: The most common reason is if you haven’t integrated both Appsee ...

Read Article