Appsee Support

Metrics and Reports

My buttons have dynamic captions - how will Appsee handle this?

Appsee will recognize all the different captions and aggregate them under one dynamic control. This is denoted by a dashed-line underneath the caption.

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How can I get the Weekly Active Users?

Please navigate to Analytics > Usage. You can't aggregate users from Daily to Weekly, as this measure is not additive over the time dimension: If you logged in today, and yesterday, you will appear twice i...

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Can I breakdown event occurrence count by multiple properties?

We currently do not provide a multidimensional break down for event occurrences by distinct properties. You could use Appsee's Server API to pull all sessions which included a specific event and analyze the c...

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Versions in Appsee and how to manage them

For iOS we capture the version number from the CFBundleVersion (same as Apple's Appstore). For Andriod we capture the version number from the android:versionName in the AndroidManifest.xml file. Merging versi...

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How is the connectivity captured? End or Beginning of session?

We capture the connectivity at the time the app was launched.

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Several screens are showing as one screen in Appsee

Appsee's SDK automatically detects and tags Activities (Andriod) / viewControllers (iOS) as screens. If you are using any other logical component like fragments or anything else to represent your screens, we r...

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New vs Returning vs Active Users in Appsee

A user in Appsee is defined by a every-single installation of your app, and a new user index is allocated only after the 1st app launch. Definitions: Active Users = New Users + Returning Users A New User is ...

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How can I see which percentage of my sessions happen offline?

Offline session tracking is a new feature available. For more information about getting this enabled, please contact your Customer Success Manager. With that being said, you are still able to see what percenta...

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What are "App Launches"?

An "App Launch" occurs once a session is successfully started (once a configuration request to Appsee has been received). If a session was successfully completed, it is then counted as a session (once the sessi...

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Why do I see different number of users / sessions in Appsee compared to other analytics platforms?

The numbers between Appsee and other analytical platforms may not align because of the following reasons: A difference in the reporting timezone - All of the reporting Appsee reporting is done in GMT. A di...

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