Appsee Support

Metrics and Reports

How does Appsee track Crashes?

Apssee tracks all native NS signals & crashes except for MACH exceptions (which usually occur on launch) We use PLCrashReporter and do not conflict with any other crash reporting platform. In Java, Appsee ...

Read Article

Is there an option to delete videos from the sessions?

Appsee stores your Sessions and Videos for a period of 3 months. The analytics data is stored for 3 years. You can delete Funnels or delete the entire app and start over.

Read Article

How long will Appsee store video recordings?

By default, Appsee saves your videos and session data for a period of 3 months. If you wish to change this setting, please contact your Customer Success Manager.

Read Article

Quick Guide to Appsee's Terminology

"Session" - an Appsee session starts whenever your app is either launched or resumed from the background. A session ends when your app crashes, is explicitly closed, or sent to background. For additional infor...

Read Article

The data connection in Appsee is WIFI when it was on cellular (3G)

A session’s connectivity is determined by the network type through which the device was connected at the moment the app was launched. In this instance, the device was connected to Wifi and moved to 3G towards t...

Read Article

Timestamps - Changing time zones & presentation style

All charts present data at GMT. A single sessions time-stamp (on sessions grid) can be configured for each individual user by clicking on your User > Manage Account > My Settings menu > Timezone. Also...

Read Article

Button Labels

Appsee automatically picks up button names, all the rest of the controllers (i.e lists, text boxes) would always have generic names (i.e. First List), even if there's a name for that object in your code. Nonet...

Read Article

What types of data does Appsee capture?

What Customer interactions are captured? Device hardware type Device locale Device operating system App version Network connectivity (WiFi / Cellular) Appsee internal user ID (sequential ID) ...

Read Article

How can I get the "UI Insights" through server API?

There is no direct way to retrieve UI Insights information as it is calculated on-the-fly. You can use the regular Screens API and aggregate the data. We also offer bespoke reports, please contact your Success ...

Read Article

Why can't I see certain Heatmaps?

In order to generate Heatmaps from session data, Appsee must first capture a video with a fitting resolution that included a visit to this screen. Once captured, the Heatmap will populate based on session data ...

Read Article