Appsee Support

Integration and Setup

Can I set the app to record sessions/videos without connectivity?

Timeline data tracking (Screen visits, actions etc) requires the device be connected through either WiFi or Mobile data when the app is launched and sent to background. Failing that, the SDK will store meta dat...

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Does Appsee's tracking requires asking users for specific permissions?

Appsee's tracking is completely anonymous and has no impact on the user's experience. Therefore It does not require any additional permissions. For more information on how to protect user's privacy plea...

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When and how does Appsee upload the video?

The moment the App is opened, a configuration request is sent from the device to our servers. If our servers do not respond (there's no 3G/Wifi) - only an AppLaunch event is saved on the device. If our server...

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Screens are in reversed order in the timeline / control sequence of screens

If you have automatically tagged screens ("Activities" in Android / "viewControllers" in iOS) and you're also manually tagging other elements as screens (such as Fragments) by using the appsee.StartScreen("..."...

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Considerations for defining Events

“Events” are complimentary Timeline Datatypes which are not “Screen Views” or “Actions” (which are captured by the SDK out of the box). Events should represent business processes that you have an analytical int...

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Appsee and Metal Rendering in Unity

Since Appsee is incompatible with Metal Rendering in Unity, to integrate Appsee correctly you would have to either disable Metal or place it last. Unity 5.0+ In order to disable Metal in Unity, please follow ...

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Why do I have to call Appsee.start() in activity rather than app?

Appsee's Android documentation states that its 'start(...)' method should be called only from an Activity's onCreate() or onResume() handlers only. Why is that? Short version: The reason is to require proper l...

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Custom Actions - What are the limitations?

These are the limitations to the Custom Screen Actions that you can add: Screen action length can be up to 256 bytes long. 50 screen actions per screen. Dynamic Elements: If your element changes it's c...

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How should I integrate if my iOS app is React Native within a Native envelope?

Download the AppseeReactNativeExtension framework from here: https://www.appsee.com/SDK/Extensions/appsee_reactnative_ios.zip Unpack Add the framework to your iOS project In AppDelegate.m add the followin...

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How long are older SDKs supported for?

In short - Appsee recommends that you always strive to have the latest available Appsee SDK installed. Generally, Appsee has 3-4 major SDK releases per year. Sometimes we release a new version to support new ...

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