Appsee Support

Integration and Setup

Does Appsee SDK notify my app on session start, screen detected etc?

Yes, Appsee does support Notifications, which will get notified once specific Appsee events occur. For more information, please visit our API Reference > Notifications

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I am trying to upload dSYM file, and Appsee is not correctly getting the version number.

You can manually upload dSYM files by dragging and dropping them to the dedicated region in Settings->Crashes. The version number in the settings screen will updated when the first crash log for a session...

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Is blocking done on client or server side?

The blocking is done on the Client side. The app receives the configuration required from our servers (i.e which fields to black), and the video that it generates has these fields blocked out prior to sending ...

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Support for Crosswalk on Android

We currently have no support for Android with CrossWalk - event though timeline data is still tracked we won't be able to capture video.

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How can I control the devices that will upload videos?

We can allow you to choose the devices which will be uploading videos: Please navigate to Settings > Video Recording > Recording Conditions > Devices > choose your devices > click Save. As ther...

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Can I use Appsee alongside other SDKs?

Of course! Appsee's integration is just a few lines of code - there is no limitation on the number of SDKs you put alongside Appsee.

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How do I integrate Appsee's SDK in my App?

Please review Appsee's Integration guide in the Documentation Section of Appsee's Website - Please follow the integration guide relevant to your specific guide. Your account's API keys are in the "Manage Apps"...

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"Appsee/Appsee.h" not found

In certain XCode project configuration you may receive the following error: "Appsee/Appsee.h file not found" If you encounter this error please follow the following steps: 1. Make sure you have a clean slate ...

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How can I limit the number of videos I record?

Appsee records all of your sessions, but you have full control on your Video recording settings. You can record only a percentage of all sessions, and set other recording rules. Please navigate to Settings >...

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What is the upload size of the recorded sessions?

On average, the recorded video size for iPhone apps is ~ 150KB per minute. For iPad apps it is ~ 300KB per minute. You can read more in our Performance Documentation

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