Appsee Support

Integration and Setup

Can I opt out users from tracking?

By default, all users are opted-in for tracking. You can control whether tracking is enabled or not for a specific user. If setOptOutStatus was called with "true" then all Appsee calls will be ignored until it...

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"Directory too large, aborting session" error

"Directory too large, aborting session" error suggests Appsee has stored over 50MB of video on the client device without uploading any single session, after which we would have deleted the file. 50MB is equival...

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No known class method for selector 'appendGLFrameUnity:'

If you're getting the following error: No known class method for selector 'appendGLFrameUnity:' Please make sure to download the appropriate OpenGL SDK.

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Does Appsee support A/B testing?

Yes, we have a great integration with the industry's leading A/B testing tool - Optimizely. You can see the integration instructions here and a webinar showing how the two tools integrate.

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Multi Process apps support

Currently Appsee does not support multi-process apps. More info about multi-process apps.

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App seems to crash because of Appsee/UVManager

Why do I see Appsee / UVManager in my crash call-stack? Appsee intercepts and logs every touch gesture that is occurring within the app, then dispatches it back to the original implementation. The UVManager ...

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What are the dSYM files in iOS?

dSYM files in iOS store the Debug Symbols for your app Appsee uses it to replace the symbols in the crash logs with the appropriate methods names so it will be readable and will make sense. The benefit of usi...

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My video was uploaded - but it's all black

If you have integrated our native ios SDK into an OpenGL app, Appsee will not be able to capture video. Please download and implement the OpenGL SDK. Appsee does not support Android with CrossWalk; We will cap...

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Onboarding - How to make sure Appsee captures all elements?

Appsee automatically detects all screens, buttons and user actions without requiring you to decide/select what to measure in advance. However, due to differences in implementations and in the objects used in th...

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Dependencies for Android SDK autoupgrade - when the SDK is already implemented

If you want to include Dependencies in your Android App so that it would automatically upgrade the SDK, please make sure to revert the steps you made for integration before: 1. Remove the Appsee.jar 2. Revert...

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