Appsee Support

Integration and Setup

Which in-screen actions does Appsee Capture?

The following actions are recognized by Appsee's SDK automatically: ButtonTap, ItemSelect, CheckboxChange, SliderChange, TextBeginEdit, TextFill, NavigationBack, KeyboardShow, KeyboardHide, ToastShow

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Does Appsee hide the Camera Roll / View?

We do not capture the Camera View (when a user is taking a picture) The Camera Roll (or any other picture gallery) is not masked automatically by our SDK. Please see how to mark views as sensitive.

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iOS Unity with Metal framework

Appsee does not support video-recording for iOS Unity apps which utilize the Metal Framework. To disable usage of the Metal Framework, open Unity Studio & set the graphic API to either "OpenGL ES 2.0" or "...

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Views on top of Hidden Views - will they be visible?

Floating views on hidden views, will be hidden - unless they are in a different top level view (i.e.: "Window") - where they will be visible.‚Äč

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What are your privacy terms?

Appsee's Terms of Use prohibits app publishers from tracking any personal or sensitive user information. Since Appsee cannot know which parts of your app contain personal or sensitive information, you must expl...

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Why was my video not uploaded?

When a video doesn't get uploaded there will be a question mark icon indicating the reason: The main reasons are: Video not uploaded due to the recorded user's ratio - When a user is not in the random s...

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Fabric - 2 API keys integration (Production and Test)

Right now, the only way to initiate Appsee with Crashlytics on multiple API keys is to distribute your app with different API keys in the KtiInfo in the info.plist The reason is that for Appsee to work along...

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How will Appsee affect my app's performance?

Appsee works with minimal (close to non-existent) impact on performance and user experience. Video recording is done on a background thread without impacting your app's responsiveness. The SDK is only active wh...

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What are the supported Android devices?

Android is an extremely fragmented and complex space. Please view the full list of supported devices & ROMs in the following link- https://www.appsee.com/faq/androidsupport We support around 80% of all An...

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Data Security

With our SaaS solution you will have your app's data collected, proceed and stored on Amazon Web Services servers which are fully SAS70 and PCI compliant. The data is encrypted and transmitted over SSL. We hav...

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