Appsee Support

Integration and Setup

Treating Very long Sessions

We don't recommend recording videos that are longer than 30 minutes as there's a high probability that the video will fail to upload (because it's big, the network is unstable or the OS can "kill" the upload pr...

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Does Appsee have an integration with Jira?

Appsee does not have a direct integration with Jira, however you can utilize Appsee's capabilities to handle Jira Issues or Projects faster by attaching Public Links of videos that had crashes (with the stack-t...

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Integration Troubleshooting (No videos appear after implementing the SDK)

First, please make sure that you have followed the integration instructions for iOS or Android. There are two main issues that can occur due to an error in integration. No videos appear on your dashboard....

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Video Recording Settings explained

Advanced Recording Conditions Appsee is now offering Advanced Recording Conditions which will allow you to make sure that the crucial information and required sessions are indeed recorded based on multiple c...

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App crash due to com.appsee.*. dispatchTouchEvent

Appsee intercepts and logs every touch gesture that is occurring within the app then dispatches it back to the original implementation. The dispatchTouchEvent class is the class that is responsible for this beh...

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Can't locate AppseeSessionEndInfo and AppseeSessionStartInfo

If you're unable to find these classes: import com.appsee.AppseeSessionEndInfo; import com.appsee.AppseeSessionStartInfo; In the SDK v2.3 we have made a minor change in the names these 2 classes: 1. Appsee...

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What is the Recorded Users Ratio?

By default, Appsee tracks all of your users' sessions. However, not for all sessions Appsee will also record a video. The Video Recording Settings page (Settings > Video Recording) allows you to set the cond...

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Does Appsee Support UIWebView / WKWebView / Webview?

Appsee is able to capture a video recording of content presented in web views, including UIWebView / WKWebView on iOS, and Webview on Android. However, we will not be able to tell when there's a URL change in ...

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Why are there missing Session numbers?

There could be a few reasons for missing a sequential session number. First it's important to understand that we track user behavior on 3 levels: 1. App Launch 2. Timeline data (session) 3. Video If the u...

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Which Platforms And Frameworks Does Appsee Support?

For an up-to-date listing of all supported platforms and frameworks, please refer to the integration documentation.

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