Appsee Support

Integration and Setup

Appsee Events And 5 Use-Cases

For embedding instructions please visit our documentation (iOS / Android). You might already be familiar with Events from other analytics platforms, but it's important to understand the use-cases for Events in...

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What are the Android mapping files?

When an app is built, some of it's code is obfuscated for security reasons. The mapping file is a "translation" file, so that when we interpret the crash logs we are able to say at exactly which line of code th...

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Will Appsee's SDK affect my app if I cancel the service?

No way! Our SDK does not cause any performance impact for neither active nor disabled accounts. Appsee's SDK acquires tracking configuration at the beginning of every user session. This allows us to remotely...

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Recommended Events per vertical / industry

Please read this article describing the considerations when defining events first. Below is a list of suggested events: Vertical Event Name Properties Fit-All-Events Regist...

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Setting your internal User ID

Attaching your internal User ID to each session captured in Appsee will allow you to easily find sessions for users to which you know their ID. Also if you pull your data out through the server API you'll be ab...

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Why can't I see the Google Map in Android?

Our Android SDK will not be able to capture Google Maps on Android as we do not have access into this component's rendering pipeline. As a workaround, you can send an Appsee Event with any relevant prop...

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How can I join, rename or ignore specific screens?

If you would like to rename, join or ignore specific detected screens, you can do so using the appseeScreenDetected function which is fired once Appsee has detected a new screen. You can instruct Appsee to ign...

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Debug Symbols (dSYM) / Mapping files - How to get a symbolicated crash log

Uploading dSYM / Mapping files for iOS / Android respectfully is done under Settings > Crashes. Uploading these files would allow Appsee to interpret the crash log and display the exact line of code that ...

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Events and properties - what are the limitations / constraints

The total size of event name, property key and value should not exceed 300 bytes (per property). Strings are UTF-8 encoded. Properties that exceed this limit will be ignored. Properties: Key-value pairs with c...

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Where to call the Appsee.start() method?

Android In every activity that is an entry point* to your app add: import com.appsee.Appsee; Inside every entry point activity, also add a call to Appsee.start inside the onCreate method: Appsee.start("YOUR...

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