Appsee Support

How does Appsee define unique Users?

The User count presented in Appsee dashboard refers to a unique User Index allocated by Appsee to each installation of your app. 

Please note the following may impact our user count:

1. App Install / Uninstall will create a new ID
2. Appsee identifies a user with a cookie stored on Android's SharedPreferences or NSDefaults for iOS. Clearing the SharedPreferences/ NSDefaults will result in a new user index in Appsee.

A "New User" in Appsee is a user that has had his first session in the filtered timescope. If a user is a "New User" then all of his sessions will be counted for the analytics you're looking at.

Did you find this article helpful?